Short Description
A leading global technology company sought to gain deeper insights into its international developer program, which supports independent software vendors in creating applications for the company's hardware and software products.
Industry
Semiconductor
Location
United States

Advanced analytics boost developer engagement and customer insights

A world-renowned innovator in processor technologies and chip manufacturing.

Challenges:

  • Need for comprehensive analytics across multiple program areas
  • Difficulty in tracking and analyzing diverse metrics for various products
  • Lack of insights into developer engagement and product performance
  • Complex reporting requirements for different stakeholders

Solution:

Xerago implemented a robust analytics and reporting system using Adobe Analytics:

  • Developed 16 customized reports covering various aspects of the developer program
  • Created dashboards for active developers, hot topics, and business intelligence
  • Implemented product-specific reporting for 16 different product lines
  • Provided detailed analytics for key program zones, including Android, IoT, and Windows
  • Delivered in-depth analysis of traffic sources, geographic data, and download metrics
  • Established reporting for trial version downloads and purchases

33%
increase in average time of visit due to improved user experience
69%
better understanding of user engagement with website content
77%
enhancement in ability to gauge user sentiments about the program